Adobe Business Catalyst - Support & Webmaster Services

In addition to supporting Adobe Business Catalyst websites within our partnered OnCentre™System, we also offer the same senior level support and management services for any website built in Business Catalyst or via any other rebranded partner platform.

Because "EASY" is a relative term!

As a business owner you're probably an expert in your field.  We are too! We're experts at building and managing Adobe Business Catalyst Websites and at pushing the boundaries to make the seemingly impossible, possible.

Relative to other web management systems, BC offers a more complete, wider-scale solution for online business. The combination of BC's built in features, flexibility and single admin interface means that managing your business online has never been easier.  But while that's true, it does not escape the fact that developing and managing a top end, custom website still requires a good knowledge of HTML, CSS, Javascript, Web Standards, Graphic Design, and web usability.  Plus, like any system, BC has it's own rules and protocols that need to be understood and followed.  Once these skills are mastered, virtually anything can be achieved.

Knowledge is power!

Whether your goal is to be an expert, or to avoid ever having to be one, then you're in the right place.

Put our team on your team with a fixed term Service Level Agreement (SLA).  As your web partner we'll get you humming on the day to day stuff while you show us where you'd like to grow to next.  Collectively we'll make it happen.

SLA options range from the comfort of having on-demand phone support for NZ$95/month, through to having us fully engaged at an attractive hourly rate.  If you're not sure of the estimated hours that may be required per month then talk to us about your needs or to discuss a tailored plan.

BC Experts - Service Level Options

* All charges are in NZ Dollars.  AUD & USD currency values are indicative based on the exchange rate at the time of publishing.  All figures are subject to change.

Unused hours:

Any hours not consumed within the month will carry forward to the subsequent month.  In other words, hours purchased are valid for a two month period. 

Additional hours

Additional hours can be purchased at any time at the applicable SLA hourly rate you have signed up to.

¹ Proactive improvements:

In consultation with you we''ll supercharge your website! Our Senior Developers will review your site, identifying and resolving any technical and structural deficiencies plus monitor and assess it's functionality and usability relative to your over-arching business objectives.  Recommended actions may include optimizing images and improving page load times, turning forms into modules, deploying web apps to improve usability and visitor interaction, enhancing use of the CRM database to automate tasks and identify genuine leads, Facebook, Twitter or LinkedIn social media integration and so on..

² Preventative Maintenance:

When it all goes bad, BC's rollback function for pages and templates is a lifesaver.  However this function does not extend to web forms, modules, web apps, menu's, products and so on. More crucially there is no data back up.  Therefore, if you inadvertently cancelled your site or deleted your data then there's simply no way back. As part of our preventative maintenance service we will take a clone copy of your site each month plus export all Ecommerce and CRM data to a backup CSV file.

³ On-page SEO (Search Engine Optimisation)

On-page SEO extends to all factors on your website that influence Search Ranking.  It does not include Off-page SEO factors such as directory submission, external article writing, 3rd party link building and so on. On-page SEO work will include page titles, meta keywords, meta description, canonical tags, link structure, content keyword density, use of H1 H2 and H3 headings, image ALT tags, SEO friendly url's, and integration of Google Analytics,   See our SEO packages for all SEO options